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Frequently Asked Questions

Smart Sell Frequently Asked Questions

Smart sell is easiest way to sell pre-owned appliances online. With Smart Sell you get best value for your old appliances & hassle-free door step pick up at no extra cost.

Enter your product details on the Smart Sell page. Upload all the necessary images on the Self Qc link provided to you. Then, our quality check team will contact you to give you the exact price quote for your product. Once you receive the price, you can enjoy a free doorstep pick-up and instant payment at the convenience of your home.

You can sell Air conditioner, Refrigerator, Washing Machine & Television.

Digi2L smart sell covers over 150+ cities across India. You can check your city from our live cities.

To know if your appliance qualifies for Smart Sell, click on the 'Smart Sell’ tab home page. Also, enter your pin-code to check if Smart Sell is available in your location. Find out the estimate value by selecting appliance category, brand, type and condition.

a. Body Damages: Broken body or major cracks
b. Rust causing body damage

No, it’s completely free.

TAT for Quality Check is 24 hours.

After QC check, our logistics partner will come pick up the old product and the agreed amount will be transferred to you on the UPI that you have submitted.

Digi2L voucher comes with 30days validity after which it will be expired & it can be redeemed only at Digi2L’s authorised brand shops and websites only.

TAT for pick up is 48 hours

Digi2L gives you the best price in the market depending on your product condition. You can do market research and decide accordingly.

Yes, you can.

You can cancel the pickup request.

Yes, you can. You can sell/exchange the product that is non-working or in worst condition on which you will get the best possible value from Digi2L.

No, the invoice copy is not required.

Unfortunately, the product you are selling cannot be shipped back to you once picked.

No. We are unable to accept such products due to legal implications.

It is preferred that you provide your used product with all original accessories and packaging. However, it is not mandatory. You may complete the Smart sell process without the original accessories and packaging, provided your used product meets all the other requirements.

a. Please keep your old product in uninstalled condition. Pick up partner will not be assisting in uninstallation of your old product
b. If possible, please provide us the all accessories (if any)
c. Confirm the final handover of your product via. Otp/sign.

Smart Buy Frequently Asked Questions

Smart Buy Plan guarantees you a fixed buyback price for your appliance/Television when you upgrade to you next device. The plan is available with Air Conditioner, Dishwasher, Refrigerator, Television & Washing Machine.

Assured Buyback plan allows you to always stay ahead in your Electronics & Appliances game. Simply opt for an Assured Buyback plan with Air Conditioner, Dishwasher, Refrigerator, Television, Washing Machine and avail a guaranteed buy back price when you want to upgrade to your Appliance or TV.
a. The plan is available for 5 years.

b. The buy back value guaranteed for each duration is as per below schedule.

Redemption Period 0-05 Months 06-12 Months 13-24 Months 25-36 Months 37-48 Months 49-60 Months
Value No Claim Period 60% of Appliance Invoice Price 50% of Appliance Invoice Price 40% of Appliance Invoice Price 30% of Appliance Invoice Price 20% of Appliance Invoice Price

Simply add your Smart Buy plan when you purchase an appliances. Pay a small fee and enable the Smart Buy plan along with your Appliances.

Invoice copy required at the time of Smart Buy plan purchase. The plan will be enabled on Appliance post plan purchase, post which you will receive the confirmation of program signup on email.

To upgrade to next device with Assured Buyback, you have to reach out to digi2l.in or call on 9321276341/96196 97745 and initiate the Buyback option. Detailed buy back process captured below -

a. Within the Plan Term, if you wish to redeem the buyback value as per the benefits offered by the plan, you must visit digi2l.in or call on 9321276341/96196 97745 .The Digi2L shall carry out buyback process by inspecting the physical & functional condition of the appliance/TV. 

b. Subject to you providing required details and subject to the Device passing the quality check (“QC”). If the Device does not pass the QC test, you shall not be eligible to avail the buyback plan.

c. After the device diagnostics and QC is completed the final Buyback Value is shown.

d. If the Buyback Value is acceptable,you will handover the appliance/TV and other accessories to authorized Digi2L Partner who will provide you the Buyback Value in cash/ cash equivalent.

When you redeem the Assured Buyback option, the assured value as per Table 1 will be deducted from your new device purchase value as per redemption schedule.

Redemption of Assured Buyback plan for upgrade is easy. The transaction takes approximately~ 72 hrs in metro and 5 days in non-metro cities.

Redemption Period 0-05 Months 06-12 Months 13-24 Months 25-36 Months 37-48 Months 49-60 months
Value No Claim Period 60% of Appliance Invoice Price 50% of Appliance Invoice Price 40% of Appliance Invoice Price 30% of Appliance Invoice Price 20% of Appliance Invoice Price

You can contact the Digi2L customer support number 9619697745 or email us at [email protected] .

Corporate Partner Frequently Asked Questions

To partner with Digi2L for exchange, a brand can utilize API integration or QR codes. API integration involves linking the exchange website with Digi2L. When customers choose to exchange their products on your website, their information is transmitted directly to Digi2L's portal. On the other hand, for QR codes, customers need to scan the code to initiate the exchange process. This can be accessed through various means such as in-store, print or digital advertisements.

a. Air-conditioner
b. Washing machine
c. Television
d. Refrigerator

When a customer chooses to exchange their product through your store or website, they will receive a confirmation from Digi2L regarding a successful exchange request.
After that, the customer will receive an order confirmation that includes a self-QC (quality check) link.
Once the customer performs the self-QC and uploads all the necessary images, the customer support team will provide an exact price quote within 6 hours.
If the customer accepts the quote, a free doorstep pickup will be arranged, and payment will be made instantly.

Digi2L's Unique Selling Proposition is that customers are not limited to exchanging the same type of product they are purchasing. For example, if a customer is buying a television, they have the option to exchange an old washing machine, AC, or any other eligible product, rather than being restricted to exchanging an old television only.

The total time required for order completion is 96 hours. The quality check (QC) process is completed within 24 hours, and the pickup is scheduled within 72 hours post QC.

You can check the real-time status of your order on Digi2L's ERP portal.

Dealer Frequently Asked Questions

There are two ways one is via. website and other is via. QR code to on-board as a dealer, you can visit the website Digi2L.in and fill out the form on the dealer enquiry page. Secondly, our sales executive from Digi2L will visit your store. Alternatively, you can enroll by scanning the QR code provided by the Digi2L sales executive. Once you have filled out the form, a request will be raised and upon acceptance from Digi2L's end, you will successfully become our trade partner.

The quantity of products can range from 50-60 per week, depending on the town where most of the exchanges occur through Digi2L. The quality of the products can vary from good to average, or even non-working, based on the product received from the customer.

The base minimum amount for registration is Rs. 20,000, which will be kept in the dealer's wallet. After every purchase, the amount will be deducted accordingly.

To refill your wallet, you will be provided with scan codes or bank details where you can transfer the required amount. Once received the amount will be updated and you will receive a confirmation on the same.

There are several advantages, with the most notable ones being:

  • Doorstep delivery of the product
  • A streamlined and speedy registration process
  • No issues related to payment processing

You will receive the following products:

  • TV
  • AC
  • Refrigerator
  • Washing machine

To file a claim, you should inform the circle head with a picture of the product and the registration number. The circle head will then visit to check and process the claim.

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