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Quality Check Associate 

By Digi2L - November 28, 2023

Blogs> Quality Check Associate 

Quality Check Associate 

Exciting Opportunity: Quality Check Associate 

Position/Grade: Associate  

Department: Service  

Location: Chakala, Andheri, Mumbai  

Reports to: Customer Service Operations Manager  

Job Summary: 

Key Objective: 

Join our team as a Quality Check Associate! We’re seeking a talented individual who will play a pivotal role in assessing the quality of appliances customers wish to sell to us. Using provided photos and videos, you’ll determine fair prices, engage with customers persuasively, and ensure their satisfaction.  

Duties & Responsibilities: 

  • Review photos and videos uploaded by customers to assess the quality of appliances.  
  • Use knowledge and expertise to determine a fair price for the appliance.  
  • Provide customers with a quote for their appliance based on its condition.  
  • Effectively communicate with customers to persuade them to sell their appliances to our company.  
  • Provide excellent customer service to ensure customer satisfaction.  
  • Maintain accurate records of all transactions and customer interactions.  
  • Work with the rest of the team to continually improve our quality check and pricing processes  

Ideal candidate Requirement: 

  • Minimum 6 months of experience in customer service role (Sales a plus).  
  • Strong analytical and problem-solving skills  
  • Excellent communication and persuasion skills  
  • Ability to assess and evaluate product quality based on photos and videos  
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously  
  • Familiarity with the use of technology  

Academia: 

  • A bachelor’s degree in a related field is preferred.  

 

Ready to Make a Difference? If you have a knack for quality assessment and customer interactions, apply now with your updated resume. Become an essential part of our team, ensuring top-notch service and fair deals that benefit our customers and our business. 

To apply, please send your resume highlighting your relevant experience to [email protected]. We look forward to exploring your potential! 

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